Holo's Refund Policy

At Holo Pakistan, we aim to ensure our riders and guests have the best experience possible. This Refund Policy explains the conditions under which you may be eligible for a refund.

1. Ride Cancellations

By the Rider: If you cancel a ride before a Captain accepts your bid, no charges will be applied. If you cancel a ride after a Captain is assigned and en route, a cancellation fee may apply depending on the time elapsed.
By the Captain: If a Captain cancels your ride, you will not be charged, and you can immediately submit a new bid for another Captain.

2. Accommodation Cancellations

For hotel rooms, hostels, PGs, and studio flats, the refund eligibility depends on the specific Host's cancellation policy, which is displayed at the time of booking.
• Flexible: Full refund if canceled 24 hours before check-in.
• Strict: Non-refundable after the booking is confirmed.

3. Requesting a Refund

If you believe you were charged incorrectly, please contact our support team through the App within 7 days of the transaction. We will investigate the issue and process eligible refunds to your original payment method within 5-7 business days.